These terms explain the agreement between you and us when you use RankOtter. Please read them before you subscribe.
1. Who we are
These terms are a contract between you and PS Website Design Ltd, trading as RankOtter.ai, a company registered in England and Wales (company no. 07041239) with its registered office at [ADDRESS] and VAT number GB 105 3784 26 ("we", "us"). Contact us at [email protected].
2. Who RankOtter is for
RankOtter is a service for businesses, sole traders and agencies. By creating an account you confirm you are using it for your business. If you are a consumer, the extra rights in our cancellation and refunds policy also apply.
3. Your account
- Keep your login details secure and tell us straight away if you think someone else has access.
- You are responsible for everything done through your account, including by team members and clients you invite.
- You must give us accurate details, including your billing and VAT information.
4. Plans, payment and renewal
- Plans are billed monthly or annually in advance by card through Stripe. Prices are shown excluding VAT, which is added at checkout.
- Your plan renews automatically at the end of each period until you cancel. We email you before each renewal, and 30 days before an annual renewal.
- We will give you at least 30 days' notice by email of any price change. You can cancel before it takes effect.
- Monthly articles not used roll over once, for one month. Top-up articles never expire while your account is open.
5. Cancelling
You can cancel online at any time in Settings → Billing. You keep access until the end of the period you have paid for. See our cancellation and refunds policy for the money-back guarantee.
6. Your content
- You own the articles RankOtter creates for you and anything you upload. We claim no ownership of your content.
- You give us permission to use your website content and the information you provide only to run the service for you.
- You are responsible for reviewing, approving and publishing content, including checking it is accurate and suitable for your business. On autopilot settings, you choose to let articles publish without review.
7. Acceptable use
You must follow our acceptable use and AI policy. We may suspend accounts that break it.
8. No ranking guarantees
SEO results depend on many things outside our control, including Google's systems and your competitors. We do not guarantee rankings, traffic, enquiries or sales.
9. Our responsibility to you
We will provide the service with reasonable skill and care. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law.
Otherwise, our total liability to you in any 12-month period is limited to the amount you paid us in that period, and we are not liable for loss of profits, revenue, data or business opportunity. [Solicitor to confirm caps.]
10. Changes to these terms
We may update these terms. We will email you at least 30 days before any change that affects you materially.
11. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.